1. Introduction
Double C IT Ltd ("we", "our", or "Clear Charge") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and request our documents.
Data Controller: Double C IT Ltd
Contact: info@clear-charge.com
Data Protection Officer: info@clear-charge.com
2. Information We Collect
2.1 Information You Provide
When you request to download our solution documents, we collect:
- Full Name: To personalize communication
- Job Role: To understand our audience
- Company Name: To identify your organization
- Business Email Address: To send the document and follow-up information
2.2 Automatically Collected Information
We use Vercel Analytics, a privacy-first analytics service that collects:
- Page views and visitor counts (aggregated)
- Country/region (derived from IP address, not stored)
- Device type (desktop, mobile, tablet)
- Browser type
- Referral sources
Important: Vercel Analytics does not use cookies, does not collect personal information, and does not track users across websites. All data is aggregated and anonymous.
2.3 Technical Information
When you submit a form, we may collect:
- IP address (for security and fraud prevention)
- Browser user agent (for technical compatibility)
- Timestamp of submission
3. How We Use Your Information
We use the information we collect for the following purposes:
- Document Delivery: To provide you with the requested PDF documents
- Communication: To respond to your inquiries and provide relevant information about our services
- Service Improvement: To understand how visitors use our website and improve user experience
- Security: To protect against fraud, abuse, and unauthorized access
- Legal Compliance: To comply with applicable laws and regulations
4. Legal Basis for Processing (GDPR)
Under the GDPR, we process your personal data based on:
- Consent: You provide explicit consent when submitting the download form
- Legitimate Interest: We have a legitimate interest in understanding website usage and improving our services
- Legal Obligation: We may process data to comply with legal requirements
5. Data Storage and Security
5.1 Where We Store Your Data
Your form submission data is stored securely using Supabase (PostgreSQL database) in the United States. This data is protected with industry-standard encryption and access controls.
5.2 How Long We Keep Your Data
We retain your personal data for:
- Form submissions: Up to 2 years, unless you request deletion earlier
- Consent records: 3 years (as required by GDPR Article 7)
- Analytics data: Aggregated indefinitely (no personal data)
5.3 Security Measures
We implement appropriate technical and organizational measures to protect your data:
- HTTPS encryption for all data transmission
- Database encryption at rest
- Access controls and authentication
- Regular security audits
- Row-level security policies on database
6. Cookies and Tracking
We do not use cookies for tracking or analytics.
Our website uses cookie-less analytics (Vercel Analytics) which does not require cookies or cookie consent banners. We do not use:
- Google Analytics
- Facebook Pixel or other social media tracking
- Advertising cookies
- Third-party tracking scripts
- Cross-site tracking
For more details, see our Cookie Policy.
7. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
- Service Providers: We use trusted third-party services (Supabase for database, Vercel for hosting) that process data on our behalf
- Legal Requirements: We may disclose information if required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity
8. Your Rights (GDPR)
Under the GDPR, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your data
- Right to Restriction: Request limitation of processing
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interest
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, contact us at: info@clear-charge.com
9. International Data Transfers
Your data may be transferred to and processed in the United States (Supabase hosting). We ensure appropriate safeguards are in place through:
- Standard Contractual Clauses (SCCs)
- Service provider certifications and compliance frameworks
- Technical and organizational security measures
10. Children's Privacy
Our services are intended for business professionals and organizations. We do not knowingly collect information from individuals under 16 years of age.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were last made. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
13. Supervisory Authority
If you are located in the EU/EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.